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Privacy Policy The Computer Guy, LLC (TCG) | tcgway.com | Last Updated: April 11, 2026

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The Computer Guy, LLC ("TCG," "we," "us," or "our") is committed to protecting the privacy of visitors to our website and individuals who engage with our services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

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By using tcgway.com or engaging with TCG's services, you agree to the practices described in this policy.

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1. Information We Collect

a. Website Visitors When you visit tcgway.com, we may automatically collect:

  • IP address and general location (city/region)

  • Browser type and operating system

  • Pages visited, time spent, and referring URLs

  • Device type (desktop, mobile, tablet)

This data is collected via cookies, analytics tools (such as Google Analytics), and standard web server logs.

b. Contact Form & Inquiries When you contact us through our website or by email, we may collect:

  • Name

  • Email address

  • Phone number

  • Company name and job title (if provided)

  • The content of your message or inquiry

c. Webinar & Event Registrants When you register for or attend a TCG webinar or seminar, we may collect:

  • Name and email address

  • Phone number

  • Company name and job title (if applicable)

  • Webinar engagement data (questions asked, poll responses, chat messages)

  • Attendance and participation data

d. Managed Services Clients If you engage TCG as a managed IT services provider, any data collected or processed in connection with service delivery is governed by your service agreement and any applicable Business Associate Agreement (BAA). That data is handled separately from this general privacy policy.

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2. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies, including:

  • Essential cookies – Required for the website to function properly.

  • Analytics cookies – Help us understand how visitors use our site (e.g., Google Analytics).

  • Marketing/retargeting cookies – May be used to display relevant ads on other platforms (e.g., Facebook Pixel, Google Ads).

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

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3. How We Use Your Information

We use collected information to:

  • Respond to inquiries and service requests

  • Send webinar links, reminders, and follow-up materials

  • Deliver educational content and IT resources

  • Improve our website, services, and communications

  • Send marketing or promotional materials (with opt-out options provided)

  • Analyze website traffic and user behavior to optimize performance

  • Comply with legal and regulatory obligations

We will not sell, rent, or share your personal data with third parties for their own marketing purposes.

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4. Third-Party Services

We may use third-party tools and platforms to operate our business, including:

  • Webinar platforms (e.g., Zoom, Microsoft Teams, GoToWebinar)

  • Email marketing platforms (e.g., Mailchimp, HubSpot)

  • Website analytics (e.g., Google Analytics)

  • CRM and business operations tools

These platforms have their own privacy policies. We encourage you to review them. TCG is not responsible for the privacy practices of third-party providers.

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5. Data Protection & Security

We take reasonable technical and organizational steps to protect your information from unauthorized access, loss, misuse, or disclosure. These measures include:

  • Encrypted data transmission (HTTPS)

  • Access controls limiting who can view personal information

  • Regular review of our security practices

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions and marketing leads are periodically reviewed and removed when no longer needed. You may request deletion at any time (see Section 7).

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7. Your Rights & Choices

You have the right to:

  • Opt out of marketing emails – Use the unsubscribe link in any email we send.

  • Request access – Ask what personal data we hold about you.

  • Request correction – Ask us to update inaccurate information.

  • Request deletion – Ask us to delete your personal data from our records.

  • Withdraw consent – Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at: privacy@tcgway.com

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8. Children's Privacy

Our website and services are intended for business use and are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

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The Computer Guy, LLC (TCG) Email: privacy@tcgway.com Website: tcgway.com

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